Prepared by Larry Kloppenborg and Hennie Bekker.
With the recent release of the 2015 version of ISO 9001 and the new emphasis areas for business management, the fundamentals of nonconformity management have remained. The management of nonconformities for both products and processes (i.e. cause, correction, corrective action and preventive action) throughout the 1994, 2000 and 2008 versions has been an important tool for continual improvement. But, sadly, in many organisations the nonconformity management processes and procedures are often confused or poorly implemented.
So, whether you are updating your management system to meet the ISO 9001:2015 requirements or remaining with your 2008 version for the next 2 to 3 years, you still need to check that your nonconformity management processes are integrated and properly managed.